The Best by West Midlands Survey

Survey Infographic

Survey Infographic

Headline results at a glance

  • All West Midlands councils have at least one Twitter and one Facebook account
  • 85% of respondents said that is very important that their councils uses social media
  • And 92.5% said it is very important to use social media in their roles
  • Yet only 37.5% claimed their council’s usage was high
  • And only 25% claimed that their council’s use of social media was effective
  • 47.5% of communications people said that their use was high
  • Training and trust are the biggest barriers to greater use of social media today
  • Only 15% of respondents said that there were no barriers
  • 85% of councils have members who use social media
  • The figure for senior managers who use social media is less than half this, at 32.5%
  • 42.5% of councils do not have an up-to-date social media policy or guidance
  • 97.5% of responding councils expect their use of social media to increase
  • The  most mentioned examples of good practice came from Police forces across the West Midlands, Walsall Council’s use of social media, Twitter Gritter/#WMGrit and Coventry’s Facebook page


Please click here for the detailed survey results


One thought on “The Best by West Midlands Survey

  1. Pingback: Why I’m proud of the Best by West Midlands whitepaper | The Dan Slee Blog

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