Huge thanks to the authors, Dan Slee and Darren Caveney of Comms2Point0 for producing this paper on behalf of
IEWM. Their help, experience and expertise have turned an idea into this magnificent and comprehensive piece of
work the West Midlands region can be proud of.
Very many thanks to communications officers across the West Midlands for taking time to complete the survey
to help us see better the social media landscape in local government.
We would also like to thank all the case studies authors for providing useful and inspiring insights into the
social media practices across the region.